Retail Banking

Privakey solves the identity challenges of consumer banking and introduces a new way to securely interact with your customers.  Backed by public key cryptography and  biometrics,  our solution extends what’s possible to deliver in your mobile banking app and improves some of the most frustrating retail banking experiences today.

Retail Banking

Privakey solves the identity challenges of consumer banking and introduces a new way to securely interact with your customers.  Backed by public key cryptography and  biometrics,  our solution extends what’s possible to deliver in your mobile banking app and improves some of the most frustrating retail banking experiences today.

Do More With Your Apps

55% of Americans have full service banking apps on their phones today–delivering convenient access to accounts and transactions.  But many banking activities remain frustrating to the retail banking customer, especially those requiring strong identity assurance. Privakey enables customers use their mobile banking apps to complete these frustrating processes in a secure and more convenient way.

Call Center

No one likes calling in to customer service. The interrogations and knowledge-based questions frustrate users. Simplifying identity in call center would be a big win for customers and your bank’s reputation.
Mobile banking apps can be used to prompt customers to verify their identities while on an active call. A simple push notification is sent to the user that’s calling, and with a simple tap of a fingerprint or facial scan their identity is verified without hassle.

Wire Transfers

It’s 2018 and customers are still required to be physically present at a branch or have to call in to confirm a wire transfer. A serious digital upgrade is needed to bring wire transfers into the 21st century.
Offer customers a new way to digitally approve wire transfers with the backing of multi-factor authentication. Users receive a notification through the bank’s app with detailed HTML text and then can decide to securely confirm or decline the transaction.

Document Signing

Another process that may require customers to be physically present and wastes lots of paper is taking out a loan. Physical signatures can also take weeks to obtain and no one knows how to use a fax machine anymore.
Enable customers to conveniently sign off on loans or other documents in their bank app. A push notification can send documents like PDFs to customers’ devices where they can digitally agree to terms and sign off with a biometric in seconds.

Improve your banking customer experience today.